Refund Policy

1. General Provisions

This Refund Policy is intended to outline the procedures and conditions for refunds when customers are dissatisfied with the provided services. The policy establishes clear rules and procedures applicable to refund requests.

2. Responsibility

Rummy Zone is committed to delivering high-quality services and complying with all applicable investment laws and regulations.

3. Conditions for Refunds

3.1 Accidental Transactions: In case of accidental transactions or technical malfunctions that may result in monetary loss, the company commits to fully refunding the lost money.

3.2 Transaction Cancellations: Customers have the right to cancel a transaction within a specified period from the time of execution. Refunds are made according to established terms and fees.

3.3 Unsatisfactory Service Quality: If a customer is not satisfied with the quality of the provided services, the company will review the refund request on a case-by-case basis and make a decision according to internal procedures.

3.4 Prohibited Transactions: No refunds are issued if the transaction was related to illegal activities or a violation of company policies.

4. Refund Procedure

4.1 Request Submission: Customers submit a refund request by contacting the support team via the provided contact details.

4.2 Request Review: The company will review the refund request as soon as possible, typically within two business weeks.

4.3 Decision: After reviewing the request, the company will decide whether a refund is granted or provide reasons for denial.

4.4 Money Disbursement: In the case of a favorable decision, the company will disburse the funds to the customer's account as quickly as possible.

5. Final Provisions

This Refund Policy is an integral part of the general terms of use. The company reserves the right to make changes to the policy without prior notice, but the changes will be published on the company’s official website.